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Terms & Conditions

Welcome to Lebanan Chef (Pvt)Ltd. By using our online payment services, you agree to the following terms and conditions. Please read them carefully before proceeding with your purchase.

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1. Payment Processing Time

A Payments made via bank transfer may take up to half an hour to process. During this time, your order will be on hold until the payment is confirmed. To ensure timely processing, please double-check all payment details before submission. In the event of any delays in payment confirmation, we will notify you via the contact information provided during checkout.

2. Payment Terms

All orders must be paid in full at the time of purchase. We accept payments through major credit and debit cards, including Visa, MasterCard, and American Express, as well as direct bank transfers

By completing a transaction, you authorize us to charge the full amount to your chosen payment method.
If payment is not completed successfully, your order will not be processed. Please ensure sufficient funds are available and all payment details are correct.

Refund and Cancellation Policy

Orders can be canceled within 10 minutes of placement by contacting our customer service team. Please have your order number ready when requesting a cancellation.
Refunds are issued only for orders canceled within the specified timeframe or if the order cannot be fulfilled due to unforeseen circumstances such as stock unavailability.
Once a refund is approved, it will be processed within 1-2 business days. The refund will be credited back to the original payment method used at checkout.

4. Billing Disputes

If you notice any discrepancies or have concerns regarding your bill, please contact our customer service team within an hour of the transaction date.
Provide your order details and a description of the issue for prompt assistance.
We will investigate and resolve billing disputes within 14 business days. If an error is found, necessary corrections will be made, and any overcharges will be refunded.

5. Currency

All transactions will be conducted in Sri Lankan Rupees (LKR).
The total amount charged will include the cost of items ordered, applicable taxes, and any delivery fees.
Exchange rate fluctuations may affect the final charge if you are using a non-Sri Lankan credit card.

6. Tax Information

All orders are subject to applicable taxes as per Sri Lankan law. Taxes will be calculated and added to your order total at checkout.
Any changes in tax rates will be automatically applied to your order without prior notice.

7. Contact Information

Terms and Conditions for Online Payments

1. Acceptance of Terms

By accessing and using the payment services on our website, you signify your agreement to these terms and conditions, as well as our privacy policy. These terms govern your use of the payment services provided on this site and constitute a legally binding agreement between you and Lebanan Chef (Pvt) Ltd. If you do not agree to these terms, do not proceed with any payments

2. Payment Methods

We provide multiple payment options to accommodate our users. The available payment methods include

  • ◼️Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express
  • ◼️Bank Transfers: Direct bank transfers are available for transactions or where other payment methods are not feasible. Please note that bank transfers payment will not be fulfilled until the payment has cleared.

    • All payments must be made in LKR.

    3. Payment Processing

    Our payment processing is handled by Dns Digital, a third-party payment processor that complies with industry-standard security protocols. By submitting your payment information, you authorize Dns Digital to charge the amount specified in your order to the payment method you provided.

  • ◼️Encryption and Security: We utilize SSL (Secure Socket Layer) technology to encrypt your payment information during transmission. Additionally, our payment processor is PCI-DSS (Payment Card Industry Data Security Standard) compliant, ensuring the highest level of security for your financial data.
  • ◼️Data Retention: We do not store your complete payment details on our servers. Only the necessary payment tokens and references are retained to process refunds or for accounting purposes.

    • 4.Billing Information

    Accurate and up-to-date billing information is essential to ensure the successful processing of your payment. You agree to provide correct billing details, including your full name, billing address, and contact information. If we detect any discrepancies or fraudulent activity, we may cancel your transaction or request additional verification.

  • ◼️Fraud Prevention: We reserve the right to use third-party services to verify your identity and billing information. Any detected fraud or suspicious activity may result in legal action or reporting to the relevant authorities
  • ◼️Recurring Payments: If you have signed up for a subscription or recurring payment service, you authorize us to automatically charge your selected payment method on the specified billing dates. You may cancel your subscription at any time, subject to the cancellation terms provided in your service agreement.

    • 5.Payment Confirmation

    Upon successful payment, you will receive an email confirmation that includes the following:

  • Transaction ID: A unique identifier for your payment, which you should reference in any communication with us.
  • Amount Paid: The total amount charged to your payment method, including any applicable taxes or fees.
  • Purchased Items: A detailed list of the products purchased, along with their respective prices.
  • Contact Information: Details on how to contact our support team if you have any questions or issues.

    • If you do not receive a confirmation email within 1hour, please check your spam/junk folder or contact our support team for assistance

    6.Refund Policy

    Our refund policy is designed to provide clarity and fairness to both parties. Please review the specific refund terms that apply to your purchase:

  • Non-Refundable Items: Food Items are not refundable
  • ◼️Refund Requests: If your purchase is eligible for a refund, you must submit a request within 1 days of the transaction. Refund requests can be submitted via email at info@lebananchef.com or through our customer support portal. Please include your order number and a detailed explanation for the refund request.
  • ◼️Processing Time: Approved refunds will be processed within 2 business days and credited to the original payment method. Depending on your financial institution, it may take additional time for the funds to appear in your account.
  • ◼️Chargebacks: If you initiate a chargeback through your bank or credit card provider, you agree to provide us with detailed information regarding the reason for the chargeback. We reserve the right to dispute any chargebacks that we believe are unjustified. Repeated chargebacks may result in the suspension of your account or additional fees.

    • 7.Security

    We take your security seriously and implement robust measures to protect your financial information. These measures include:

  • ◼️Encryption: All payment data transmitted through our website is encrypted using SSL technology, ensuring that your information remains confidential.
  • ◼️PCI-DSS Compliance: Our payment processing partner adheres to PCI-DSS standards, ensuring that your credit/debit card information is handled with the highest level of security.
  • ◼️Two-Factor Authentication: For added security, we may require two-factor authentication (2FA) for certain transactions. This involves sending a verification code to your registered mobile number or email, which you must enter to complete the payment.

    • Despite these measures, no system is entirely foolproof. We encourage you to take additional precautions, such as using strong passwords, monitoring your account for unauthorized transactions, and regularly updating your security settings

    8.Failed Transactions

    Several factors may cause a payment transaction to fail, including but not limited to:

  • ◼️Insufficient Funds: If your selected payment method does not have sufficient funds to cover the transaction amount, the payment will be declined.
  • ◼️Incorrect Payment Details: Providing incorrect card numbers, expiration dates, or CVV codes may result in transaction failure.
  • ◼️Bank Authorization: Your bank may decline the transaction due to security concerns or restrictions on international payments. You may need to contact your bank to authorize the transaction.

    • If your transaction fails, you will be notified immediately via on-screen alert or email. You may attempt to complete the payment again by correcting the details or using an alternative payment method. Persistent issues should be reported to our customer support team for further assistance.

    9. Disputes and Resolution

    We are committed to resolving any disputes that may arise from your use of our payment services. If you have an issue with a transaction, please follow the steps below

  • ◼️Contact Us: Reach out to our support team at 011733733 with a detailed description of the issue. Please include your order number and any relevant documentation.
  • ◼️Investigation: Our team will investigate the dispute and may request additional information or documentation from you. We aim to resolve most disputes within two business days.
  • ◼️Resolution: Depending on the outcome of the investigation, we may issue a refund, provide a replacement product/service, or offer an alternative solution. If the dispute cannot be resolved to your satisfaction, you may escalate the matter to your payment provider or seek mediation or arbitration.

    • 10. Modifications to Terms

    We reserve the right to modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms regularly to stay informed of any updates. Your continued use of our payment services following any changes constitutes your acceptance of the revised terms.

  • ◼️Notification: In the event of significant changes, we may notify you via email or through an announcement on our website. However, it is ultimately your responsibility to stay informed of any updates.

    • 11. Contact Information

    For any questions, concerns, or clarifications regarding these terms and conditions, or if you need assistance with a payment, please contact us using the following details:

    For any questions or concerns regarding these terms and conditions, or if you require assistance with your order, please contact us at:
    o Email: info@lebananchef.com
    o Phone: 0117 933 733
    o Address: No.56 Galle Road Colombo -03
    Our customer service team is available Daily to assist you.
    By ticking the box and proceeding with your order, you acknowledge that you have read, understood, and agreed to these terms and conditions.